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Welcome to the messiest page on the site:

Shipping & FAQ's

Please read - Important Stuff!

Thank you

Firstly, thanks so much for considering using ZenRigs - I really do appreciate your interest! To avoid any grief or confusion, please read these notes on delivery and ordering and make sure you're cool with it before ordering anything!


To make sure it's not missed, I've clearly laid out info on shipping right below this text.



Shipping Times and email comms - READ CAREFULLY!

WHERE AM I BASED AND WHERE DO I SHIP?

I'm based in England in the cold part up north. Brrrrrr. However, I ship all over the world. Mostly to places a lot hotter than where I live. I'm not bitter though.

Shipping worldwide = No Problemo!


EMAIL COMMUNICATION

Your order confirmation email is your confirmation I have your order and it's in the queue to be put together and shipped. Unless there is a delay or something needs clarifying, you will NOT hear from me again until your order is ready to ship . Asking me to provide you with an ETA during this time will just result in a standard email reminding you to read this page. Please read this page!


'AWAITING PROCESSING' - ignore!

The site will automatically set a status for your order to ' Awaiting Processing '. This is meaningless and I do not religiously update this status but, sadly, cannot disable it. The important stuff about the status of your order is in the next paragraph.


SHIPPING TIMES / ETA/ ETS ( Estimated Time to SHIP)

While my aim is to always get your order to the post office for shipping in LESS THAN FIVE BUSINESS DAYS  of receiving your complete order, it can sometimes take a little longer if I'm unusually busy or if I'm preparing materials for new orders. Honestly, it's normally a lot quicker than this and I do my best to get orders out as fast as possible, but please keep this in mind! Please note, a business day is Monday-Friday and excludes weekends and UK holidays.


CUSTOMS and IMPORT DUTIES

You are responsible for paying any customs or import duties in your country, as applicable in your country. If you decide not to pay them and a package is returned to me, a refund will not be made, but store credit given as detailed in the FAQ section of the site.



By placing an order with ZenRigs, you are accepting these are my terms of business. If you do NOT accept, please do not order, and go in peace my friend. On that note - please read the last bit, below. 


But if you're kind of a big deal / 'must have stuff now!' / just can't wait...

Finally, if you're extremely important / in a mega-rush to get your stuff / feel that you have to be on my case on a daily basis as to when I'm going to ship / require an ETA as you have 'a big show coming up' / or feel that you will lose a leg or worse if you don't have your goodies NOW, then..... with all the love in the world, I do not want your business so please do not order from me!  


If it turns out that you do need to be on my case and do need to hassle me (and haven't bothered reading any of this stuff), then there's a good chance I'll just go ahead and cancel your order and refund your money.  Life's too short for the hassle man. I don't want any stress and certainly don't want to cause stress for anyone else over what is ultimately just 'stuff'...


I thank you for your understanding and for even considering ordering from me. I know you'll love what I make for you, as have countless people across the planet since I started this little hobby venture.


Peace and love to you all :-)


Sukh

Payment & Returns

  • What type of payment methods do you accept?

    I use PayPal for all payments taken via the Store. The good news is that PayPal is easy to use and you don't even need a PayPal account to use them. I don't store ANY payment details / credit card details at all - it's all handled by PayPal so you can be secure in the knowledge that you are using a world-class trusted payment processing company. 

  • What is your return policy?

    I follow distance selling rules so, if you don't like a physical product you received, you  can return to me for a store credit (minus original shipping costs to ship to you and a 10% restocking / paypal fees fee on the balance) if returned within 14 days and in 100% unused and re-saleable condition. I'm proud to say I have yet to have a single customer return anything to me for this reason :-)


    Please note, return postage cost is your responsibility, as is adequate packing to ensure safe delivery back. Any refund due will be paid once the returned items have been received in satisfactory condition.


    However, everything is clearly described on the ZenRigs site so please read about what you're ordering carefully to avoid unnecessary butt-hurt for either or us. For example, GloRisers are 10mm thick - if you order them and then get surprised when they turn up and they're 10mm thick, well... 


    For any downloadable / electronic  items, all sales are final and non-refundable.